1. What services can NURSE ON DEMAND's caregivers provide in the home?
Our caregivers can provide both in-home skilled medical and non-medical care. This includes, but is not limited to:
Skilled medical care
Sitter services
Household services
Private duty nursing
Therapy
Personal care
Companion care
Intermittent care
Care for people with disabilities
Daily living activities
Respite care
Pediatric care
Behavioral health care
2. What makes NURSE ON DEMAND different from other home healthcare providers?
NURSE ON DEMAND is committed to providing you with the best possible customer service in the industry. Our staff is available 24 hours a day, seven days a week. We offer free in-home consultations and home safety evaluations at the start of your program and routinely thereafter based on the client's needs. Furthermore, our caregivers and healthcare professionals are regularly supervised and evaluated to ensure that NURSE ON DEMAND's high service standards are met.
3. How do I know if my caregiver is qualified?
NURSE ON DEMAND adheres to the highest standards for hiring our staff. Our caregivers undergo thorough interviewing, testing, and screening prior to employment. This includes performance of multiple background checks, reference checks, license verifications when applicable, driver record screenings, and a formal orientation.
Additionally, caregivers are regularly supervised and evaluated by management to help ensure that you or your loved one is receiving the attention they deserve. We are highly skilled and sensitive to the physical and emotional needs of each patient.
4. How much do home healthcare services cost?
The cost of service varies on a case-by-case basis. NURSE ON DEMAND coordinates billing with many payor sources, including Medicare, Medicaid, Managed Care insurances, Long-term Care insurances, and Workers' Compensation. We also accept personal payment for services.
Please contact NURSE ON DEMAND for more information.
5. How do I choose a homecare provider?
When faced with the challenge of finding a qualified individual who can provide care when it's needed and at a fair price, it is important to know and understand your options. There are many caregiver choices available and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask questions and make an informed decision based on your specific needs.
The most important questions are:
Is the home healthcare provider licensed?
Is the home healthcare provider accredited by a national accreditation firm?
Are the caregivers qualified and supervised by the provider's Clinical Directors?
Does the provider perform criminal background check on the caregivers, does the provider check if the caregivers license is valid, does the provider have caregivers participate in ongoing and additional training and education?
Does the provider send a Registered Nurse to meet the family and develop a plan of care of the caregivers to follow and will the provider do random checks on the caregiver while with the patient?
Are caregivers regularly supervised and evaluated by the provider's Clinical Directors?
If the caregiver doesn't meet your standards or you are dissatisfied with the caregiver, will the provider replace the caregiver on your request?
Does the provider have replacement for the caregiver if he/she cannot work?
Does the provider keep a log book in your home to document services performed by the caregiver?
Does the provider offer 24 hour care, 7 days per week, and 365 days a year?
6. How do I reach someone after hours?
NURSE ON DEMAND personnel are available to answer the phone 24 hours a day, seven days a week, including holidays and weekends. An RN is also on-call 24 hours a day, seven days a week.
7. How long is the wait time for services?
NURSE ON DEMAND's goal is for caregivers to be available to start on a case within 24 hours, and often within the same day.
8. What is the difference between "skilled" and "unskilled" medical care?
"Unskilled" or "Non-medical" care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. "Unskilled" or "Non-medical" care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.
"Skilled" medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care; physical, occupational, speech, and respiratory therapies; as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.
9. Why should I hire NURSE ON DEMAND to care for my loved one rather than finding a caregiver on my own?
Hiring a caregiver can often become a confusing and frustrating process. With all of the choices that are available, it is important to be aware of some challenges that may arise should you choose to hire a caregiver on your own. With our team of experienced and compassionate healthcare professionals, we strive to ensure that your specific needs are met.
10. How do I get started?
Submit an online request to NURSE ON DEMAND to get started. Our clinical managers will work with your primary Physician to develop a plan of care that meets your loved one's needs. To start the homecare process, we will come to your home to address your concerns and answer any questions you may have.